Veteran Rewards Program FAQ

Veteran Rewards Program FAQ

Q: What do I have to do in order to receive my rewards?

A: If you have an active account*, you don’t need to do anything except log into the game. After each three-month milestone, the rewards will be added to your account(s).

Q: What is the specific start date of the Veteran Rewards program?

A: It will begin day-in-date with the launch of Issue 8: To Protect and Serve. We are projecting Fall of this year, 2006. The rewards are retroactive for the number of months accrued with an active account*.

Q: Where can I find out how many months I have played with an active account*?

You can view your earned Veteran Rewards time by logging into NCsoft Account Management. Click on your City of Heroes or City of Villains game account in the Games Accounts list. On the Game Account Details page, locate your Veteran Rewards section. In this section, you will see the rewards you've earned, plus the date the reward was added. You will also see the dates of any upcoming Veteran Rewards that will be added to your account in the future. Next to the dates awarded, you can also view the details of each Veteran Reward Milestone.

Q: Can you explain how this program is retroactive?

A: If, at the launch of Issue 8, you have had your account with City of Heroes/City of Villains for the past 10 months, you will have 10 months of Veteran Reward time already on your account. You will immediately receive the 3-, 6-, and 9-month rewards on your characters when you log them in. If you had let your account lapse for 2 months during this time (i.e. you didn’t pay to keep it active), then you would only have 8 months of Veteran Reward time and only get the 3- and 6-month rewards.

City of Heroes launched on April 28th of 2004. If you have been with us since the beginning, and have never let your account lapse, you will have 28 months of Veteran Reward time as of today (9/20/2006).*

Q: My account is no longer active. Can I still receive my rewards?

A: Yes. All you need to do is reactivate your account via credit card or game time card and the appropriate level of awards will appear for your characters. Just log in and they will be waiting for you. Note: the time that your account was not active does not count towards your rewards.

Q: If I paid for some of my months using game time cards, will that still count towards my rewards?

A: Absolutely! Players will be rewarded for their number of months with an active account, whether they were paid for via credit card or game time card.

Q: Can I pay for a certain number of months into the future in order to receive my rewards now?

A: No. The rewards are for the number of months with an active paying account and this only applies to past time, not future time.

Q: I have had an active account from the beginning of City of Heroes. Will I be rewarded for all those months?

A: Yes, of course! Rewards have already been determined for a certain number of months but we will continue to add them so there will always be new rewards waiting for our most loyal players.

Q: I participated in the City of Heroes and City of Villains Betas. Do those count towards my rewards?

A: No. Remember, the rewards are for the number of months with an active account (see definition below).

Q: I play both City of Heroes and City of Villains? Do I get double the number of Veteran Reward months?

A: No. As someone who plays both, you only pay a single subscription fee, and rewards will be awarded as such.

Q: Does the free month that was included with my game purchase count towards my reward time?

A: Yes.

Q: I have multiple accounts, some newer than others. Will my rewards for my oldest account apply to my other accounts as well?

A: No. Rewards are specific to each account.

Q: Will I get a free costume token for each character I have available?

A: You get one costume token per character regardless of how many costume slots you have unlocked.

Q: If I transferred from the European servers to the North American servers, or the reverse, does my time on the previous servers count towards Veteran Rewards?

A: That functionality will not be supported at launch.